PRIVACY POLICY – WHATSAPP BUSINESS API PLATFORM
Effective Date: 01-01-2025
1. Introduction
At 360 Sensi, operated by Venkrotech Corporation, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and protect personal data when you use our WhatsApp Business API platform and related services.
2. Data Collection
User Data
We may collect information such as name, phone number, email address, business information, and payment details during account registration or while using the platform.
Usage Data
We may collect technical data including IP address, device type, browser information, and usage patterns to improve platform performance, analytics, and security.
End-User Data
Users of the 360 Sensi platform are responsible for obtaining proper consent from their customers or end-users before collecting or processing personal information through WhatsApp messages or campaigns.
3. Data Usage
Service Provision
We use collected data to operate, maintain, and improve our WhatsApp Business API services and platform functionality.
Communication
We may use your contact information to send service notifications, account alerts, updates, and support-related communication.
Compliance
We process and store data as necessary to comply with applicable laws, regulations, and WhatsApp/Meta platform policies.
4. Data Sharing
We do not sell, rent, or trade personal data. However, we may share information in the following situations:
Service Providers
We may share information with trusted third-party service providers such as cloud hosting providers, payment gateways, or communication infrastructure partners who help us operate the platform.
Legal Requirements
We may disclose information when required by law, legal process, or government authorities, or to protect the legal rights and security of our company.
5. Data Security
We implement industry-standard security measures including encrypted communication, secure servers, and restricted access controls to protect personal data from unauthorized access, alteration, or disclosure.
Users are responsible for keeping their login credentials and API access secure.
6. Data Retention
We retain user data only for as long as necessary to provide services, maintain business records, or comply with legal obligations.
7. User Rights
Users may request to access, update, or delete their personal data in accordance with applicable laws.
For assistance or data-related requests, please contact our support team.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Significant updates will be reflected with a revised effective date. Continued use of the platform after updates means you accept the revised policy.
9. Contact Information
Company: Venkrotech Corporation
Brand: 360 Sensi
Email: support@360sensi.com
Phone: +91 7080901492
Location: India